Advanced RCG builds on RCG for people carrying Responsible Gambling Officer duties and senior operational responsibilities in New South Wales hotels and clubs with gaming machines.
The course focuses on complex patron interactions, sound decisions in difficult situations and the harm-minimisation systems a venue needs around its gaming operations.
Manage complex patron interactions in high-intensity situations
Use behavioural models to support decisions
Make ethical decisions where legislation gives no clear answer
Design and manage harm-minimisation policies, procedures and workplace culture
PrerequisitesRCG completedYou must complete RCG before enrolling
DurationAbout 6 hoursOne scheduled session
DeliveryIn person or live onlineDarlinghurst classroom or Zoom
CredentialAdvanced RCG NSWCourse Completion CertificateNon-accredited Liquor & Gaming NSW course — no national VET unit
RecognitionNon-accreditedA New South Wales regulator course, not a national VET unit
Before you book
Check your English before booking You'll need enough English to take part. There's no formal language, literacy, numeracy and digital (LLND) check for this course — just make sure you're comfortable reading plain English before you book.
What you'll need
Your RCG evidence. You must have completed Responsible Conduct of Gambling before you enrol in Advanced RCG.
Valid photo ID. Your identity is checked for this course.
Your competency card details. The Advanced RCG endorsement is added to your New South Wales competency card.
Your certificate, in New South Wales
1
Advanced RCG NSW
Course Completion Certificate — non-accredited. It is not nationally recognised training.
Edway Training issues the Course Completion Certificate. This is a non-accredited course, so no national VET award is issued.
2
Advanced RCG endorsement
Your Advanced RCG endorsement is added to your New South Wales competency card.
The digital competency card is free; a physical card can be ordered through the competency-card self-service portal.
Why do this course?
Advanced RCG is the step up to Responsible Gambling Officer — the role every NSW pub and club with more than 20 gaming machine entitlements has to fill, and no one carries it out without this training.
Required for
Responsible Gambling OfficerYou complete RCG before you can enrol in Advanced RCG.
Gaming operations supervisor
Approved managerApproved managers also complete separate Liquor & Gaming NSW licensee training.
Registered club secretaryClub secretaries also complete separate Liquor & Gaming NSW licensee training.
Where your NSW competency card with ARCG endorsement is recognised
Advanced RCG is a New South Wales course and endorsement.
NSW
Valid
The endorsement follows your New South Wales competency card's five-year validity and auto-renews when you complete the RCG Refresher before expiry.
Choose how you train
In person
Attend a scheduled classroom session with your trainer.
Live online (Zoom)
Join a scheduled trainer-led class on Zoom with your camera and microphone on.
Where you'll train in New South Wales
Darlinghurst · Sydney
Ground Floor, 155–159 William St, Darlinghurst NSW 2010
Enter from William Street through the shopfront branded Edway and Training Aid.
The entrance has one step through a standard-width door. There is no alternative entrance.
Getting there
The venue is close to Kings Cross Station, and buses stop nearby on William Street. Use the Transport for NSW Trip Planner for the best current service and accessible-travel information.
There is no customer parking on site. Paid parking is available nearby at Wilson Parking and at Secure Parking in Kings Cross. Limited metered street parking may be available. Always check the signs. Parking availability, hours and fees can change, so check the operator's website before travelling.
Enter directly from William Street through the shopfront branded Edway and Training Aid. There is one public entrance.
Cafés and food options are available nearby.
Training for a team, business or school?
In New South Wales or Victoria we can run Advanced RCG (Advanced Responsible Conduct of Gambling) at your workplace or school, or book your group into one of our centres. Our business training team can talk it through.