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Policies

The documents that set out how we run our training and what you can expect from us. Each one opens on its own page.

Policies for:

Booking and paying

  • Terms and Conditions of Training — the agreement you accept when you book: enrolment, payment, attendance and what each side is responsible for.

    Version 2.3 · issued 2026-09-28

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  • Course Refund Policy — the governing rules for refunds, cancellations and rescheduling. Where the handbook or Terms mention refunds, this document is the authority.

    Version 2.3 · issued 2026-09-28

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While you study

  • Student Handbook — the practical guide to studying with us: what to bring, how courses run, the support available, and how our policies apply day-to-day.

    Version 2.4 · issued 2026-09-28

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  • Code of Conduct — the behaviour we expect from students and staff so training stays safe and fair for everyone.

    Version 2.0 · issued 2026-09-05

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  • Plagiarism and Cheating Policy and Procedure — what counts as plagiarism, collusion, cheating or misuse of AI tools, how a suspected case is handled, and your right to respond and appeal.

    Version 2.0 · issued 2026-09-12

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  • Student Support Policy and Procedure — the academic, personal and access support available before, during and after your course, and how to ask for it.

    Version 2.0 · issued 2026-09-12

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  • Language, Literacy, Numeracy and Digital (LLND) Policy and Procedure — how language, literacy, numeracy and digital skills needs are identified before and during a course, and the support and referrals available.

    Version 2.0 · issued 2026-09-12

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  • Work Health and Safety (WHS) Policy and Procedures — how we keep training sites safe, what you are asked to do, and what happens if there is an incident or hazard.

    Version 2.0 · issued 2026-09-12

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If something goes wrong

  • Complaints and Appeals Policy and Procedures — how to raise a complaint or appeal a decision, what happens next, and the timeframes we work to.

    Version 3.0 · issued 2026-09-15

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  • Sexual Harassment Policy and Procedures — what sexual harassment is, how we prevent it, and how a report is handled and resolved.

    Version 2.0 · issued 2026-09-05

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Recognition of what you already know

  • Recognition of Prior Learning (RPL) Policy and Procedure — how to apply for recognition of skills and knowledge you already have, and how the evidence is assessed.

    Version 2.0 · issued 2026-09-05

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Your information

  • Privacy Policy and Procedure — how your personal information and student records are collected, stored, used and protected.

    Version 2.0 · issued 2026-09-05

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  • Website Privacy Policy — what this website itself collects when you use it, and how that information is handled.

    Version 1.3 · issued 2026-09-24

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