Advanced RCG (Advanced Responsible Conduct of Gambling) — NSW
Prepare for Responsible Gambling Officer and senior gaming-venue duties in New South Wales. You need to complete RCG before you can enrol.
Issued by Edway Training (RTO 91401)
Stepping up to advanced gambling responsibilities
Advanced RCG builds on RCG for people carrying Responsible Gambling Officer duties and senior operational responsibilities in New South Wales hotels and clubs with gaming machines.
The course focuses on complex patron interactions, sound decisions in difficult situations and the harm-minimisation systems a venue needs around its gaming operations.
- What you'll learn
- Manage complex patron interactions in high-intensity situations
- Use behavioural models to support decisions
- Make ethical decisions where legislation gives no clear answer
- Design and manage harm-minimisation policies, procedures and workplace culture
Before you book
Check your English before booking You'll need enough English to take part. There's no formal language, literacy, numeracy and digital (LLND) check for this course — just make sure you're comfortable reading plain English before you book.
What you'll need
Your RCG evidence. You must have completed Responsible Conduct of Gambling before you enrol in Advanced RCG.
Valid photo ID. Your identity is checked for this course.
Your competency card details. The Advanced RCG endorsement is added to your New South Wales competency card.
Your certificate, in New South Wales
Advanced RCG NSW
Course Completion Certificate — non-accredited. It is not nationally recognised training.
Edway Training issues the Course Completion Certificate. This is a non-accredited course, so no national VET award is issued.
Advanced RCG endorsement
Your Advanced RCG endorsement is added to your New South Wales competency card.
The digital competency card is free; a physical card can be ordered through the competency-card self-service portal.
Why do this course?
Advanced RCG is the step up to Responsible Gambling Officer — the role every NSW pub and club with more than 20 gaming machine entitlements has to fill, and no one carries it out without this training.
Required for
- Responsible Gambling OfficerYou complete RCG before you can enrol in Advanced RCG.
- Gaming operations supervisor
- Approved managerApproved managers also complete separate Liquor & Gaming NSW licensee training.
- Registered club secretaryClub secretaries also complete separate Liquor & Gaming NSW licensee training.
Where your NSW competency card with ARCG endorsement is recognised
Advanced RCG is a New South Wales course and endorsement.
The endorsement follows your New South Wales competency card's five-year validity and auto-renews when you complete the RCG Refresher before expiry.
Choose how you train
In person
Attend a scheduled classroom session with your trainer.
Live online (Zoom)
Join a scheduled trainer-led class on Zoom with your camera and microphone on.
Where you'll train in New South Wales
Venue details
Accessibility
The entrance has one step through a standard-width door. There is no alternative entrance.
Getting there
The venue is close to Kings Cross Station, and buses stop nearby on William Street. Use the Transport for NSW Trip Planner for the best current service and accessible-travel information.
Transport for NSW Trip Planner →Parking
There is no customer parking on site. Paid parking is available nearby at Wilson Parking and at Secure Parking in Kings Cross. Limited metered street parking may be available. Always check the signs. Parking availability, hours and fees can change, so check the operator's website before travelling.
Finding the entrance
Enter directly from William Street through the shopfront branded Edway and Training Aid. There is one public entrance.
Cafés and food options are available nearby.
What happens after you book
- 1Check your confirmation emailYour booking details, session time and next steps arrive by email.
- 2Have your RCG evidence readyYou need proof that you completed RCG before enrolling in Advanced RCG.
After your Advanced RCG training
- 1Receive your certificateYour Course Completion Certificate is provided on the same day you successfully complete the course.
- 2Your completion is lodgedYour provider uploads your completion details to the Liquor & Gaming NSW portal.
- 3Your digital card updatesYour ARCG endorsement is added to your current digital NSW competency card.
Ready to book your Advanced RCG course?
Choose a session that suits you and book online in minutes.
Related courses
Professional Restaurant Service Skills Stage 1 – OnlineStart any time: self-paced online theory for people new to hospitality, and the online half of Edway's restaurant service training.Online, self-paced
Food HandlingFood safety training for anyone preparing or serving food.In personOnline, self-paced
Professional Restaurant Service Skills Stage 2 Practical – In PersonA one-day hands-on class at Darlinghurst: set tables, carry plates and trays, open and pour wine, then run a simulated restaurant service.In person
Customer ServiceNationally recognised, self-paced online training that shows you how to communicate professionally, identify customer needs and handle complaints.Online, self-paced
RCG NSWThe training you need before you work with gaming machines (poker machines) in a New South Wales hotel or registered club.In personLive online (Zoom)
RSAThe responsible service of alcohol training you need before you can serve or sell alcohol.In personOnline, self-paced
BaristaNationally recognised barista training on commercial espresso machines, with the food-hygiene unit included.In personRSA and Customer Service (NSW, online)Both courses online and self-paced — responsible service of alcohol for New South Wales, plus customer service.Online, self-pacedRSA and Customer ServiceResponsible service of alcohol in the classroom, plus self-paced online customer service training.
Licensee Training NSWThe Liquor & Gaming NSW training you must complete when you become a licensee, approved manager or club secretary.In personOnline, self-pacedLive online (Zoom)
Food Safety SupervisorBecome the certified Food Safety Supervisor that category 1 and 2 food businesses must appoint.In personRCG and Advanced RCGStart with RCG and continue straight into the advanced course for Responsible Gambling Officers and senior venue staff.In personLooking for something else?
Short courses across construction, hospitality and workplace safety — browse the full list and book online.