Who needs the Advanced RCG?

Who has to hold it

Responsible Gambling Officers, and people in senior operational roles at a venue with gaming machines. Liquor & Gaming NSW names club secretaries and directors, hotel licensees and approved managers, and staff who supervise gaming operations or RGOs.

RCG-endorsed staff who want advanced skills are welcome too. For everyday gaming-floor work, RCG is the course you need.

Should you take an Advanced RCG course in NSW before your role requires it?

Yes, if you want to step up. RCG-endorsed staff who want advanced skills are welcome in the class, and it builds straight on the RCG you already hold.

You learn to manage high-intensity patron interactions, make ethical calls and help run harm-minimisation systems. When a senior or RGO role opens up at your venue, you are already trained and ready to take it.

Which venues must have an RGO

Every New South Wales hotel and registered club with more than 20 gaming machine entitlements. The requirement sits in the Gaming Machines Regulation 2019 and has applied since 1 July 2024.

Venues of that size therefore need someone on staff who holds Advanced RCG.

How does an Advanced RCG course in Sydney help your career?

It moves you into the senior side of the gaming floor. Responsible Gambling Officers need Advanced RCG to carry out their duties, and it is the course for club secretaries, hotel licensees, approved managers and gaming supervisors.

Bigger venues need someone on staff who holds it, and finishing the course makes you that person. You walk away ready to guide junior staff, handle the tough moments with patrons and shape how your venue runs responsible gambling.

You need RCG first

Liquor & Gaming NSW requires you to complete RCG before you enrol in Advanced RCG.

We ask for a bit more than that: your RCG needs to be current. If your card has lapsed, you sit the full RCG course again before Advanced RCG.

Bring photo identification, evidence that you have completed RCG, and your competency card details.

What the Advanced RCG course covers

It is about the hard end of the job — managing patron interactions in high-intensity situations, using behavioural models to make decisions, and making ethical calls where the legislation does not give a clear answer.

It also covers designing and running harm-minimisation systems: the policies, the procedures and the workplace culture behind them.

As a venue leader, you set the tone. Advanced RCG training helps you guide junior staff, embed a culture of harm minimisation and shape your venue's policies and practices. Patrons value venues that take responsible gambling seriously, and that builds loyalty and trust.

The course takes about 6 hours, in person or live online.

What you get, and where it counts

Advanced RCG is a Liquor & Gaming NSW course, not a nationally accredited unit. There is no Statement of Attainment and no USI.

You receive a course completion certificate on the day you pass, and an ARCG endorsement is added to your New South Wales competency card once your completion is uploaded to Liquor & Gaming NSW.

It counts in New South Wales only. There is no national unit behind it and no equivalent endorsement in other states.

One expiry date for the whole card

Every endorsement on your competency card shares a single expiry date — 5 years from the earliest one. Your Advanced RCG does not run on its own clock.

Completing the RCG Refresher before that date renews the card, and your Advanced RCG endorsement carries across with it.

Next step: Advanced RCG course Sydney or live online

Lead with confidence. Classes run in person in Sydney, at Darlinghurst and Seven Hills, or live online from anywhere in New South Wales. See dates and prices on the Advanced RCG course page.

New to RCG? Start with RCG. To match the right credentials to your role, read RSA or RCG.