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Customer Service — National / online

Provide service to customersSITXCCS014 · Statement of Attainment

Learn to serve customers well — greeting people, understanding what they need, and handling complaints — for hospitality, retail and front-of-line service work.

Issued by Edway Training (RTO 91401)

Nationally recognisedOnline — start anytimeStudy online from anywhere
Book nowLearn more
A staff member listening to a customer across the counter of a hospitality venue

What this course covers

Provide service to customersSITXCCS014 · Statement of Attainment

You learn to communicate professionally, work out what a customer needs, and handle complaints and difficult situations.

It suits hospitality, retail and front-of-line service workers, and anyone who's been told they need the SITXCCS014 unit.

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  • What you'll learn
  • Greet and serve customers
  • Work out what a customer needs
  • Communicate professionally and inclusively
  • Handle complaints and difficult situations
  • Work as a team to deliver good service
DurationSelf-pacedWork through it in your own time
DeliveryOnline, self-pacedNothing to attend — it all happens in your student account
AssessmentOnlineCompleted within the course
CredentialCustomer ServiceProvide service to customersSITXCCS014 · Statement of Attainment
RecognitionNationally recognisedAccepted in every state and territory

Before you book

A quick language check is part of enrolment. You'll need enough English to read, write and understand the course. After booking, you'll complete a short language, literacy, numeracy and digital (LLND) check in your student account. You need to pass it to do the course. Not sure? Try a practice check first. If you don't pass, you get a full refund minus the $30 administration fee.Try a practice check

What you'll need

A USI. A Unique Student Identifier.

Photo ID. A valid photo ID, uploaded in your student account after booking.

A staff member listening to a customer across the counter of a hospitality venue

Your credential

1

Statement of Attainment

SITXCCS014 · Provide service to customers

Emailed to you when you finish, and always available to download from your student account.

Why do this course?

You finish able to read what a customer needs, deal with complaints and difficult situations, and communicate professionally — the front-line skills hospitality and retail employers ask for.

Commonly asked for

  • Customer service assistant
  • Retail sales assistant
  • Food and beverage attendant

Where your Statement of Attainment works

Your Statement of Attainment for SITXCCS014 Provide Service to Customers is nationally recognised, so it is accepted in every state and territory.

Your Statement of Attainment is the document you carry. Customer service has no licence or card attached to it, in any state.

Accepted as it is
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How you'll train

Online, self-paced

Work through the course online in your own time. There is nothing to attend and no date to wait for — you log in to your student account, go through the modules, and complete the assessment when you're ready.

Study anywhere in Australia

Training for a team, business or school?

In New South Wales or Victoria we can run Customer Service at your workplace or school, or book your group into one of our centres. Our business training team can talk it through.

Ask about group or onsite training

What happens after you book

  1. 1Check your emailYour confirmation email shows your student account login. It comes from no-reply@edway.edu.au. It usually arrives within a few minutes of booking.
  2. 2Set up your student accountLog in with the details in your confirmation email and set up your account.
  3. 3Have your USI readyA Unique Student Identifier is required for this course. Get or find yours at usi.gov.au.
  4. 4Upload your photo IDUpload a valid photo ID in your student account. It's required for all nationally recognised training and confirms your identity for your certificate.
  5. 5Complete a short LLND checkIn your student account you complete a short language, literacy, numeracy and digital (LLND) check. You'll need enough English to take part and to pass it.
  6. 6We confirm your enrolmentOnce you've finished the LLND check, we confirm your enrolment by email. If there's a problem with your eligibility, we'll contact you directly before you start.
  7. 7Start when you're readyWork through the modules at your own pace and complete the online assessment. You have 2 months to finish, counted from the date of your confirmation email. Your Statement of Attainment is issued when you finish.
Wondering about your credential? See What you'll receive.

Your Statement of Attainment

  1. 1No application neededCustomer service isn't a licensed occupation — there's no card, no regulator and no fee on your side.
  2. 2Your record is emailed to youYour nationally recognised Statement of Attainment for SITXCCS014 is emailed to you after you finish. It doesn't expire.
  3. 3How long it lastsYour Statement of Attainment does not expire.

Questions, answered

Is this course nationally recognised?
Yes. SITXCCS014 Provide service to customers is a nationally recognised unit, and the Statement of Attainment you receive is recognised in every state and territory.
Who issues my Statement of Attainment?
Edway Training (RTO 91401). Edway delivers this course and issues your Statement of Attainment.
Does my Statement of Attainment expire?
No. This is a unit of competency, so your Statement of Attainment is permanent. There is nothing to renew and no refresher to book.
Do I get a card with this course?
No. Customer service is not a licensed occupation, so there is no card and no regulator to register with. Your Statement of Attainment is the credential, and it is the only document you need to keep.
Will my Statement of Attainment be recognised in other states?
Yes. The unit is nationally recognised, so your Statement of Attainment goes with you to every state and territory. There is no state licence or card to transfer.
How is this course delivered?
Online and self-paced. You work through the modules in your own time in your student account and complete the assessment online. There is no class to attend and no start date to wait for.
What do I need to get started?
A computer or tablet with an internet connection, and your Unique Student Identifier (USI). This is an accredited unit, so a USI is required.
Do I need any training or qualifications before I enrol?
No. There are no prerequisites for this course, so you can enrol without any earlier training.
How long do I have to finish the course?
Your course stays open for 2 months from the date of your confirmation email. You study at your own pace within that window — start, stop and come back whenever suits you.
What happens if I don't finish within 2 months?
If you don't complete the course within the 2-month window, your enrolment is recorded as not completed and your fee isn't refunded. You'd need to enrol again.
Do I need photo ID?
Yes. Photo ID is required for all nationally recognised training. After you book, you upload a valid photo ID in your student account as part of enrolment.

Ready to start?

Enrol online and start straight away — there are no dates to wait for.

Start nowRead the FAQ
A staff member listening to a customer across the counter of a hospitality venue
Online, self-pacedEdway Training · RTO 91401
$125
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