How do I choose my course date?
Continue to the booking page and choose your RSA date and venue. Customer Service is online and self-paced, so there’s no date to choose for it.
How long do I have to finish Customer Service?
Study at your own pace — start, stop and come back whenever suits you. You have 2 months to finish, counted from the date of your confirmation email.
What do I receive when I finish?
You receive 2 course credentials, one for each course you successfully complete.
RSA: Will my RSA be recognised in other states?
Yes — your NSW RSA training is nationally recognised. Queensland accepts it as it is, and Western Australia accepts the national unit itself — just show your Statement of Attainment rather than the NSW card. The Australian Capital Territory and the Northern Territory accept it too, but it lapses three years after you finish, so you complete a short refresher there. Tasmania accepts it for bar staff (licensees need a Tasmanian-approved course). South Australia is the exception — it only accepts RSA training from providers its own Commissioner has approved, and Edway is not on that list. To work in Victoria you'll need a short online bridging course, and you'll need to provide proof you were living outside Victoria (or overseas) when you completed your RSA. Full state-by-state details are on our Student Support page.
RSA: How long does my RSA last?
Your NSW RSA competency card is valid for 5 years. To renew, you complete a short online Liquor & Gaming NSW refresher and pay the card fee.
RSA: Can I do the RSA online, or do I need to attend in person?
In New South Wales you can choose an in-person class or study online at your own pace — the outcome is the same. Online study is self-paced and takes around 6 hours, and you have 2 months to finish, counted from your confirmation-email date. You can't skip ahead through the online course — New South Wales liquor law requires approved providers to prevent it.
RSA: Is there a minimum age to do the RSA?
There is no minimum age to complete RSA training. You must be 18 or over to sell, serve or supply alcohol. In New South Wales, if you're under 18 you can't serve even with an RSA, unless the regulator approves it.
RSA: I've finished my course in New South Wales — where's my competency card?
First, find your interim certificate. It's emailed to you from noreply@onegov.nsw.gov.au and often lands in spam or junk. Search your inbox, including spam and junk, for "@one" and you'll find it. Take page 2 of it (the barcode page) and 100 points of ID to a Service NSW centre and have your photo taken. Once you've applied, you can add your digital competency card to the Service NSW app straight away — it's recognised under the law. Your physical card arrives in the post within 5 weeks.
RSA: Do I need an RSA to work in a bottle shop, club or at a festival?
Yes. You need an RSA before you can sell, serve or supply alcohol in any licensed venue — pubs, clubs, restaurants, bottle shops, stadiums and festivals.
RSA: What do I need to enrol?
You'll need a valid photo ID and your Unique Student Identifier (USI). You'll also complete a short language, literacy, numeracy and digital check in your student account after booking.
Customer Service: Is this course nationally recognised?
Yes. SITXCCS014 Provide service to customers is a nationally recognised unit, and the Statement of Attainment you receive is recognised in every state and territory.
Customer Service: Who issues my Statement of Attainment?
Edway Training (RTO 91401). Edway delivers this course and issues your Statement of Attainment.
Customer Service: Does my Statement of Attainment expire?
No. This is a unit of competency, so your Statement of Attainment is permanent. There is nothing to renew and no refresher to book.
Customer Service: Do I get a card with this course?
No. Customer service is not a licensed occupation, so there is no card and no regulator to register with. Your Statement of Attainment is the credential, and it is the only document you need to keep.
Customer Service: Will my Statement of Attainment be recognised in other states?
Yes. The unit is nationally recognised, so your Statement of Attainment goes with you to every state and territory. There is no state licence or card to transfer.
Customer Service: How is this course delivered?
Online and self-paced. You work through the modules in your own time in your student account and complete the assessment online. There is no class to attend and no start date to wait for.
Customer Service: What do I need to get started?
A computer or tablet with an internet connection, and your Unique Student Identifier (USI). This is an accredited unit, so a USI is required.
Customer Service: Do I need any training or qualifications before I enrol?
No. There are no prerequisites for this course, so you can enrol without any earlier training.
Customer Service: How long do I have to finish the course?
Your course stays open for 2 months from the date of your confirmation email. You study at your own pace within that window — start, stop and come back whenever suits you.
Customer Service: What happens if I don't finish within 2 months?
If you don't complete the course within the 2-month window, your enrolment is recorded as not completed and your fee isn't refunded. You'd need to enrol again.
Customer Service: Do I need photo ID?
Yes. Photo ID is required for all nationally recognised training. After you book, you upload a valid photo ID in your student account as part of enrolment.
RSA
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