Course Price

Edway Training Pty Ltd reserves the right to change course price at any time without notice and such change shall be effective immediately upon posting the new price on the Site.

Invoice Payment Method Terms

When the Invoice My Employer Invoice Payment method is chosen, the company responsible for payment MUST email a Purchase Order / Authority to Invoice.

Please attach Purchase Order to the booking when making a booking online or email it to melbourne@edway.com.au

The Purchase order MUST be received by close of business the day prior to the training date at the latest.
Edway Training can issue Statement of Attainment or Statement of Completion only after the payment for the invoice have been successfully processed.

 
For Purchase Order to be valid, they MUST contain:

• Name of participant

• Date and course participant attending

• Confirmation the company accepts to be invoiced the course fee. The correct course fee must be stated (i.e. full price). Online special prices do not apply to invoices.

• Full company details: Name, Address, and ABN

• Email address for invoicing purposes

If any information on the Purchase Order is incorrect, it will not be accepted and will be sent back to be amended. If the Purchase Order is not correct by Close of Business the day prior to training, the participant will not be issued with their Statement of Attainment.
 
General Refund Information

1. Refund requests must be made in writing with supporting documentation, if applicable.

2. Refunds are issued via the original payment method unless otherwise agreed.

3. All refunds are processed within 5-10 business days.

4. A $10 administration fee applies to all refunds unless Edway Training cancels the course.

5. Refunds are not transferable to other individuals.

 

Course Cancellations
 

Participants must submit a request to cancel their training course to melbourne@edway.com.au.

The eligibility for a refund, the refund amount, will depend on the timing of the cancellation request submission relative to the scheduled course start time.

Withdrawal Before Course Start:

• More than 48 hours prior: full refund minus $10 admin fee.

• Less than 48 but more than 24 hours prior course start – 50% of the course cost

• No refund less than 24 hours prior course

• No show: no refund.

• No refund if person choose wrong training facility

 

Course Cancellations (By RTO)

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1. Full refund or option to reschedule.

2. No liability for additional costs incurred by students

 

Course Rescheduling

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1. Participants must submit a request to reschedule their training course to a more convenient date or time to melbourne@edway.com.au.

2. Rescheduling Limit: Each participant is allowed to reschedule their training a maximum of two times. Beyond this, any further rescheduling will require payment of the full course fees.

3. Rescheduling Fees:​

• More than 48 hours’ notice: free reschedule.

• Less than 48 but more than 24 hours’ notice - $20.00 admin fees applied

• Insufficient ID/late arrival 25% of the course cost

• Day-of reschedule or second reschedule -full course fee charged.

• No fee if reschedule is due to documented exceptional circumstances.

 

LLN Ineligibility or Prerequisite Non-Compliance

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• Failed LLN test after payment: 50% refund.

• Course prerequisites not met: no refund.

 

Special Circumstances (e.g., medical, compassionate grounds)

 

• May be eligible for a partial or full refund.

• Supporting evidence required.

 

Misconduct, Late Arrival, or Disqualification

No refund if student is removed for disorderly conduct, intoxication, arriving more than 15 minutes late, or breach of conditions.

 

Training Location Error

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1. Applicable when: A participant arrives at the incorrect location and cannot reach the correct location in time.

2. Online Payments:  Refunds are not available, and rescheduling will require payment of the full course fee.

3. Invoice Payments: Invoice Payment Fee of 100% of the course fee.

 

Unsatisfactory Assessment

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1. Applicable when: A participant fails to complete all training assessments satisfactorily.

2. Online Payments: No refund available.

3. Invoice Payments: Invoice Payment Fee of 100% of the course fee.

 

Online Courses

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No refund or cancellation once enrolled unless required by law.

 

Refund Request Procedure

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1. Submit written request using website or sent email to melbourne@edway.com.au including course name, date, and payment method.

2. Admin team verifies eligibility.

3. Request submitted to accounts for processing.

4. Refunds will be issued using the same payment method and to the same account that was used for the original transaction

 

Additional fees and charges that may apply are as followed:

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Reissue of certificate via email: $0

Reissue of certificate via email: $15.00

Reissue of Plastic cards issued by Edway: $35.00

Special Needs Participants

If there is a participant who requires special needs assistance, Edway Training must be informed a minimum of 48 business hours prior to the scheduled course starting time. For NSW classes, please email to sydney@edway.com.au. For Victorian classes, please email to melbourne@edway.com.au

Your Privacy

Edway Training policy is to maintain your privacy when you visit our site. Any personal details sent to us will be kept confidential and are subject to Privacy Laws.

We do not pass on, sell or swap any of your personal details with any third-party. We use information provided to identify your bookings. When you send us an email, we may use your email address to contact you in future. We may contact you for clarification of a request from you or to answer your query, but we will not sell or pass on your details, except where they act as agents for us and the information is required to deliver your requested goods or services.

Security Policy

When purchasing from Edway Group your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the Australian financial industry standard.

Online Payments

Payments made via the website are facilitated by Stripe payment gateway.

Participant Handbook

To download the full version of the Participant’s Handbook, please click here.

Zoom Technical Requirements

To access the Zoom students will require:

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• Internet connection – broadband wired or wireless (3G or 4G/LTE)

• Speaker and microphone – built-in, USB or wireless Bluetooth

• Webcam or HD webcam – built-in or USB

 

Operating Systems:

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• MacOS X with macOS 10.7 or later

• Windows 10, 8.1, 8, 7

• Red Hat Enterprise Linux 6.4 or higher

• iOS 7.0 or later

• iPad OS 13 or later

• Android 4.0x or later

 

Browsers:

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• Windows: Edge 12+, IE 11+, Firefox 27+, Chrome 30+

• Mac: Safari 7+, Firefox 27+, Chrome 30+

• Linux: Firefox 27+, Chrome 30+

 

RAM Requirements:

• Processor: Dual Core 2Ghz or higher (i3/i5/i7 or AMD equivalent)

• RAM: 4GB

 

Bandwidth Requirements

1 to 1 Video Calling:

• 600kbps (up/down) for high quality video

• 2 Mbps (up/down) for 720p HD video

• Receiving 1080p HD video requires 1.8 Mbps (up/down)

• Sending 1080p HD video requires 1.8 Mbps (up/down)

 

Group Video Calling:

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• 800kbps/1.0Mbps (up/down) for high quality video

• Receiving 1080p HD video requires 2.5mbps (up/down)

• Sending 1080p HD video requires 3.0Mbps (up/down)

 

Compatibility of your device can be tested by visiting https://zoom.us/test

Disclaimer

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1. We strive for the information provided on this website to be as accurate and true as possible at the time of publication.

2. You agree that any content viewed, downloaded or otherwise obtained through the use of the service is done so at your own discretion and risk.

3. Please note that Refund, Cancellation and Rescheduling conditions are subject to change without prior notice and may be updated or modified based on various factors and considerations at the discretion of the management.

4. Course prices mentioned in this policy are provided as examples only and cannot be used as a reference. The actual course price may vary.

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Email Disclaimer

The information in the electronic mail messages sent from .edway.edu.au or .edway.com.au domains is confidential and intended only for the use of the addressee named in the email. Access to that message by anyone else is unauthorised. If you are not the intended recipient, please delete this mail message and kindly notify Edway Group at sydney@edway.com.au or by phone +61 2 9357 6544. Any disclosure, copying, distribution or any other action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. Edway Group accepts no responsibility for any effects this mail message or attachments have on the recipients’ network or computer systems.

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