Responsible Service of Alcohol (RSA) Sydney NSW FAQ’s

Below you will find a list of our most frequently asked questions relating to our RSA Responsible Service of Alcohol training course. If you have a question not listed here or have any further queries, please call 1300 663 350 or email to info@edway.edu.au

Please note that information provided relates to the RSA training course in NSW, Australia.

Q1: I’ve lost my RSA, what do I have to do? Do I have to do the course again?
Q2: What is the process for obtaining the RSA competency card?
Q3: What do I have to bring to the RSA training course?
Q4: How long are my interim certificates/competency cards valid for? When do I have to renew?
Q5: What is the penalty for working without my RSA?
Q6: Do I have to carry my RSA on me?
Q7: Can I work in other states with my NSW RSA certificate? Is it nationally recognised?
Q8: Can I still use my old paper NSW RSA certificate?
Q9: What do I receive on the day of training? When will I receive my competency card? Can I work immediately?
Q10: Can I get my RSA and RCG qualifications listed on the same plastic competency card?
Q11: What activities are involved in the RSA training course? What do I learn?
Q12: Can I do my RSA training online?
Q13: What jobs can I get now I’ve obtained my RSA qualification?
Q14: What other courses may I require to work in hospitality industry?
Q15: What is the minimum age to complete the RSA?
Q16: Who regulates the RSA training?
Q17: My English is not so good, can I bring a translator with me to my RSA training?
Q18: What happens if I fail my RSA training?
Q19: Does Edway offer an RSA and RCG training combo?

Q1: I’ve lost my RSA, what do I have to do? Do I have to do the course again?

If you have lost your RSA interim certificate you will need to contact your training provider and ask them to resend you the certificate.
If you have lost your RSA competency card you will need to fill in this form and send it to Liquor and Gaming NSW. There is a $30 fee for requesting a new card. Download Replacement Competency Card Form.

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Q2: What is the process for obtaining the RSA competency card?

Once you have successfully completed the RSA course you will be given a temporary interim certificate. You will need to make sure that the your personal details on the reverse side are all correct and take this interim certificate to an RMS Service Centre, along with 100 points of ID (see the reverse side of your interim certificate for what contributes to 100 points) and apply for the card. There is no fee in applying for the card, it has already been included in your course fee.

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Q3: What do I have to bring to the RSA training course?

Edway Training provides all the necessary equipment and paperwork. You must bring photo ID, a pen and your payment if you have not paid (we accept cash and VISA and MASTERCARD payments).

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Q4: How long are my interim certificates/competency cards valid for? When do I have to renew?

Your interim certificate is valid for 5 years, however, you can only work for 90 days before you will need the competency card. This means you can work purely on your interim certificate for those 90 days but after the 90th day you will need to have your competency card to work. If you have let the 90th day lapse, it does not mean your interim certificate has expired – simply you cannot work and you will need to apply for the card.

Your competency card is valid for 5 years. After 5 years you will need to re-sit the whole course. There is no refresher course available.

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Q5: What is the penalty for working without my RSA certificate?

Fines range from $55 to $550 for each offence for the individual. Fines are higher if you work in Kings Cross or Sydney CBD. Liquor and Gaming NSW can also suspend your RSA for 12 months or cancel it. If your RSA is cancelled you will need to re-sit and pay for the course again.

If you are a licensee you can face fines of $55 to $1100 for each offence for staff not having their RSA.

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Q6: Do I have to carry my RSA on me?

Generally speaking you should keep your RSA handy either in your wallet or purse. Your employers might also ask you for a photocopied version to keep for their records.

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Q7: Can I work in other states with my NSW RSA qualification? Is it nationally recognised?

No. NSW issued RSA competency card is valid in NSW only.

However, on the day of training you would’ve received a Statement of Attainment which is recognised in some Australia states and territories (such as Northern Territory , Western Australia, South Australia, Queensland). In Victoria, NSW RSA Statement of Attainment can be used to receive Victorian RSA Certificate.

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Q8: Can I still use my old paper certificates?

You can use the old paper certificates if they are less than 5 years old.
If you received a certificate from 1 January 2010 to 21 August 2011, it expires on 30 June 2016. Any certificates issued before 1 January 2010 have already expired.
You cannot work in Kings Cross and Sydney CBD with the older paper certificates.

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Q9: What do I receive on the day of training? When will I receive my competency card? Can I work immediately?

On the day of your course, providing you pass the exam you will be issued with your interim certificate valid for 90 days and your statement of attainment which is valid in some other parts of Australia.
You will have to go to a RMS Service Centre in order to obtain your competency card. It will arrive within 3 weeks of you applying. Please see Q2: What is the process for obtaining the RSA competency card? for further information.
You can work immediately with your interim certificate, up until the 90th day. Then you must have obtained your competency card to continue working.

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Q10: Can I get my RSA and RCG qualifications on the same plastic competency card?

Yes you can. To do so, you need to submit completed ‘Additional Competency Endorsement for existing Competency Card’ Form to the Office of Liquor, Gaming and Racing (please refer to the section 4 of the form for their contact details).

Please note that while your application is being processed you must carry your existing card as a proof of completion of the RSA training.

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Q11: What activities are involved in the RSA training course? What do I learn?

RSA training covers following alcohol-related topics:

  • Liquor industry and alcohol
  • Intoxication
  • Benefits of responsible service of alcohol
  • Strategies for responsible service of alcohol
  • Refusal of service and underage drinking
  • Packaged liquor
  • Functions

These topics are covered in various activities including PowerPoint presentation, role plays and Q&As.

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Q12: Can I do my RSA training online?

Yes you can, however, Edway Training does not offer the course online.

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Q13: What jobs can I get now I’ve obtained my RSA qualification?

An RSA is mandatory requirement for the following jobs, these are also the most common jobs people tend to get once they have completed their RSA:

  • Bartender
  • Wait staff
  • Bar back
  • Glassy
  • RSA Marshalls
  • Security

You may also be required to have an RSA if you are intend on applying for promotional work or volunteer serving liquor.

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Q14: What other courses may I require to work in the hospitality industry?

The most common course undertaken with the RSA is the Responsible Conduct of Gambling (RCG) course. This will allow you to work in areas where gaming or gambling takes place. This is quite beneficial for those wanting to work in pubs or clubs as employers tend to favour those with both certifications as it means the employee is flexible and can work both in the bar and gaming areas of the establishment.

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Q15: What is the minimum age to complete the RSA?

You can complete the RSA course at any age, even under 18 years old as having the photo competency card may be a requirement from your employer. You may not serve alcohol until you are 18 years old however.

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Q16: Who regulates the RSA training?

RSA training is regulated by Liquor and Gaming NSW.

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Q17: My English is not so good, can I bring a translator?

Yes you can bring a translator. Please let us know when booking if you are going to bring a translator as we will have to reserve a seat for them.

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Q18: What happens if I fail my RSA training end of the day assessment?

If you fail end of the day assessment, we allow you to come back and re-sit the exam. You do not have to pay nor sit through the whole course again, we simply ask that you choose a date and time and come back to have another attempt at the exam.

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Q19: Does Edway offer an RSA and RCG combo?

Edway does offer a discount when paying for both courses. Please call us on 1300 66 33 50 and we will be able to tell you prepaid and pay on the day prices.

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