VIC RSA and Customer Service Online Combo
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RSA & Customer Service Online Courses – VIC
Save time and money with the combo course!
Responsible Service of Alcohol (RSA) – SITHFAB021
The RSA course is designed to provide participants with the skills and knowledge necessary to contribute to a safe and enjoyable environment in licensed premises where alcohol is served and sold. It is required for all licensees and managers, crowd controllers, RSA marshals, volunteers as well as service, security and promotional staff who are selling, offering or serving liquor in establishments with general, on-premises, late night and packaged liquor licences.
Provide Service to Customers – SITXCCS014
The Customer Service Course equips learners with the essential communication and problem-solving skills required to deliver high-quality customer service in any workplace.
This course is ideal for individuals working in retail, hospitality, health care, business, or any customer-facing environment where service excellence is key to organisational success. Training is completed fully online and includes interactive learning materials followed by a short final assessment to confirm understanding of customer service principles and workplace procedures.
Approved Training
Training.gov.au - RSA Course Details
Training.gov.au - Customer Service Course Details
Edway Training is approved by LCV and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
Our RSA training courses are delivered and statements of attainment with unit of competency SITHFAB021 “Provide Responsible Service of Alcohol” are issued by Edway Training Pty Ltd (RTO No 91401).
Provide Service to Customers training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401).
RSA and Customer Service Course Information
Duration: Approximately 6 hours of online learning, self-paced so you can complete it in your own, However, the course must be completed within 2 months of enrolment.
Assessments: Combination of knowledge checks, written tasks, and mandatory video assessments where you demonstrate refusal of service and other RSA.
Age Requirement: You may enrol under 18, but you must be 18+ to legally work with alcohol in.
Certificate Issuance:
Statement of Attainment emailed on the same day if assessments are submitted before 4pm AEST and your USI is verified.
LCV will then issue your official RSA Completion Certificate
USI Requirement: You must provide a valid Unique Student Identifier (USI) before your Statement of Attainment can be.
Validity & Refresher: The RSA certificate itself does not expire, but you must complete a refresher course every three years, available free online via Liquor Control Victoria
In Victoria, you need an RSA Certificate of Completion to work in many licensed venues. To receive your RSA Certificate of Completion, you must complete the following:
an LCV-approved RSA course
Sexual Harassment and Assault: Recognise, Prevent and Respond (additional online module)
For more information on Victorian RSA certificate requirements, visit the https://www.vic.gov.au/liquor-licensing.
Customer Service Training is ideal for anyone seeking to work in roles that involve direct interaction with customers across hospitality, retail, healthcare, business or other service-based industries.
The Customer Service Course should be undertaken if you have never completed nationally recognised customer service training before or wish to strengthen your communication and service delivery skills. This training covers SITXCCS014 – Provide Service to Customers.
On successful completion of your course, you will receive a Statement of Attainment for SITXCCS014 – Provide Service to Customers issued by Edway Training Pty Ltd (RTO No 91401).
The course is delivered fully online and begins with interactive learning modules designed to build practical workplace skills. Throughout the training you will learn how to communicate effectively with customers, identify and respond to customer needs, manage complaints professionally, resolve conflict situations, and apply workplace policies and procedures to deliver consistent service.
A short final assessment must be successfully completed to demonstrate your understanding of customer service principles and workplace expectations.
Your Statement of Attainment is issued once all requirements are met and your USI is verified.
Customer service qualifications are nationally recognised and do not expire, however employers may require evidence of recent training depending on workplace policies or industry standards.
This course provides the essential skills required to deliver professional, confident and customer-focused service in any workplace environment.
Course details
What will you receive
Upon successful completion of the course participants will receive:
RSA Victoria Certificate (approved by LCV)
Nationally Recognised Statement of Attainment for SITHFAB021
Statement of Attainment – SITXCCS014 (Provide Service to Customers)
These documents allow you to legally work in licensed venues across Victoria.
While we aim to send all certificates and Statement of Attainments on the same day, occasionally, there can be delays of up to 2 days, especially around public holidays. For more information, please contact our support team via live chat or at 03 9958 2900
What you will learn
RSA Topics: Alcohol facts, harm minimisation strategies, refusal of service, underage drinking, packaged liquor, functions, industry responsibilities.
Customer Service Topics:
Communicate effectively with customers, Identify and meet customer needs, Respond to feedback and complaints constructively, Manage conflict in a service environment, Use verbal and non-verbal communication effectively, Work in a team to deliver consistent service, Apply workplace policies and procedures
Courses consist of PowerPoint presentations, class activities, videos and assessments.
Course requirements
LLND (Language, Literacy, Numeracy and Digital)
It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.
From 1/7/25, all students must complete a basic LLND (Language, Literacy, Numeracy and Digital) test before enrolment. This ensures you can understand the course content and get the right support during training.
All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.
For further information on student support services please refer to the Student Handbook.
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card).Please note only an international passport is accepted as a non-Australian document.IMPORTANT: Student ID (eg university or college) are NOT accepted as a valid form of ID.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D
Payment
To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.
RSA & Customer Service Online Courses – VIC
Save time and money with the combo course!
Responsible Service of Alcohol (RSA) – SITHFAB021
The RSA course is designed to provide participants with the skills and knowledge necessary to contribute to a safe and enjoyable environment in licensed premises where alcohol is served and sold. It is required for all licensees and managers, crowd controllers, RSA marshals, volunteers as well as service, security and promotional staff who are selling, offering or serving liquor in establishments with general, on-premises, late night and packaged liquor licences.
Provide Service to Customers – SITXCCS014
The Customer Service Course equips learners with the essential communication and problem-solving skills required to deliver high-quality customer service in any workplace.
This course is ideal for individuals working in retail, hospitality, health care, business, or any customer-facing environment where service excellence is key to organisational success. Training is completed fully online and includes interactive learning materials followed by a short final assessment to confirm understanding of customer service principles and workplace procedures.
Approved Training
Training.gov.au - RSA Course Details
Training.gov.au - Customer Service Course Details
Edway Training is approved by LCV and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
Our RSA training courses are delivered and statements of attainment with unit of competency SITHFAB021 “Provide Responsible Service of Alcohol” are issued by Edway Training Pty Ltd (RTO No 91401).
Provide Service to Customers training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401).
RSA and Customer Service Course Information
Duration: Approximately 6 hours of online learning, self-paced so you can complete it in your own, However, the course must be completed within 2 months of enrolment.
Assessments: Combination of knowledge checks, written tasks, and mandatory video assessments where you demonstrate refusal of service and other RSA.
Age Requirement: You may enrol under 18, but you must be 18+ to legally work with alcohol in.
Certificate Issuance:
Statement of Attainment emailed on the same day if assessments are submitted before 4pm AEST and your USI is verified.
LCV will then issue your official RSA Completion Certificate
USI Requirement: You must provide a valid Unique Student Identifier (USI) before your Statement of Attainment can be.
Validity & Refresher: The RSA certificate itself does not expire, but you must complete a refresher course every three years, available free online via Liquor Control Victoria
In Victoria, you need an RSA Certificate of Completion to work in many licensed venues. To receive your RSA Certificate of Completion, you must complete the following:
an LCV-approved RSA course
Sexual Harassment and Assault: Recognise, Prevent and Respond (additional online module)
For more information on Victorian RSA certificate requirements, visit the https://www.vic.gov.au/liquor-licensing.
Customer Service Training is ideal for anyone seeking to work in roles that involve direct interaction with customers across hospitality, retail, healthcare, business or other service-based industries.
The Customer Service Course should be undertaken if you have never completed nationally recognised customer service training before or wish to strengthen your communication and service delivery skills. This training covers SITXCCS014 – Provide Service to Customers.
On successful completion of your course, you will receive a Statement of Attainment for SITXCCS014 – Provide Service to Customers issued by Edway Training Pty Ltd (RTO No 91401).
The course is delivered fully online and begins with interactive learning modules designed to build practical workplace skills. Throughout the training you will learn how to communicate effectively with customers, identify and respond to customer needs, manage complaints professionally, resolve conflict situations, and apply workplace policies and procedures to deliver consistent service.
A short final assessment must be successfully completed to demonstrate your understanding of customer service principles and workplace expectations.
Your Statement of Attainment is issued once all requirements are met and your USI is verified.
Customer service qualifications are nationally recognised and do not expire, however employers may require evidence of recent training depending on workplace policies or industry standards.
This course provides the essential skills required to deliver professional, confident and customer-focused service in any workplace environment.
Course details
What will you receive
Upon successful completion of the course participants will receive:
RSA Victoria Certificate (approved by LCV)
Nationally Recognised Statement of Attainment for SITHFAB021
Statement of Attainment – SITXCCS014 (Provide Service to Customers)
These documents allow you to legally work in licensed venues across Victoria.
While we aim to send all certificates and Statement of Attainments on the same day, occasionally, there can be delays of up to 2 days, especially around public holidays. For more information, please contact our support team via live chat or at 03 9958 2900
What you will learn
RSA Topics: Alcohol facts, harm minimisation strategies, refusal of service, underage drinking, packaged liquor, functions, industry responsibilities.
Customer Service Topics:
Communicate effectively with customers, Identify and meet customer needs, Respond to feedback and complaints constructively, Manage conflict in a service environment, Use verbal and non-verbal communication effectively, Work in a team to deliver consistent service, Apply workplace policies and procedures
Courses consist of PowerPoint presentations, class activities, videos and assessments.
Course requirements
LLND (Language, Literacy, Numeracy and Digital)
It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.
From 1/7/25, all students must complete a basic LLND (Language, Literacy, Numeracy and Digital) test before enrolment. This ensures you can understand the course content and get the right support during training.
All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.
For further information on student support services please refer to the Student Handbook.
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card).Please note only an international passport is accepted as a non-Australian document.IMPORTANT: Student ID (eg university or college) are NOT accepted as a valid form of ID.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D
Payment
To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.
Book now
03 9958 2900
Payment: Visa, Mastercard, afterpay
Payment: Visa, Mastercard, afterpay
Course Code: SITHFAB021, SITXCCS014
Duration:
Self Paced
Locations Sydney:
Location Sydney:
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Location Sydney:
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Location Melbourne:
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Locations Melbourne:
Locations Melbourne:
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Quizzes
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Course Information
Course Information
Visa, Mastercard, afterpay
Instructors
Course Code: SITHFAB021, SITXCCS014
Duration:
Self Paced
Level
Locations Sydney:
Location Sydney:
Level
Location Sydney:
Level
Location Melbourne:
Level
Locations Melbourne:
Level
Locations Melbourne:
Location Melbourne:
Location Melbourne:
