RSA and Customer Service Combo
Book now
RSA & Customer Service Courses – Sydney
Save time and money with the combo course!
Responsible Service of Alcohol (RSA) – SITHFAB021
The RSA course is designed to provide participants with the skills and knowledge necessary to contribute to a safe and enjoyable environment in licensed premises where alcohol is served and sold. It is required for all licensees and managers, crowd controllers, RSA marshals, volunteers as well as service, security and promotional staff who are selling, offering or serving liquor in establishments with general, on-premises, late night and packaged liquor licences.
Provide Service to Customers – SITXCCS014
The Customer Service Course equips learners with the essential communication and problem-solving skills required to deliver high-quality customer service in any workplace.
This course is ideal for individuals working in retail, hospitality, health care, business, or any customer-facing environment where service excellence is key to organisational success. Training is completed fully online and includes interactive learning materials followed by a short final assessment to confirm understanding of customer service principles and workplace procedures.
Approved Training
Training.gov.au - RSA Course Details
Training.gov.au - Customer Service Course Details
Edway Training is approved by L&GNSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
Our RSA training courses are delivered and statements of attainment with unit of competency SITHFAB021 “Provide Responsible Service of Alcohol” are issued by Edway Training Pty Ltd (RTO No 91401).
The unit of competency SITHFAB021 is recognised in every state in Australia.
If you are travelling between states SA, WA, NT, ACT, QLD or TAS our Travel Australia plastic card will allow you to work in the hospitality industry involving the sale and service of alcohol.
To order a Travel Australia card, please choose your preferred option in the Available Add-Ons section when completing an online booking.
RSA and Customer Service Course Information
RSA course should be undertaken only if you have never done this course before or your competency card expired more than 28 days ago. If you have a valid RSA competency card or it has expired recently, you need to do a L&GNSW online refresher course.
If you did RSA course but didn’t order a competency card and your RSA interim certificate is expired, you do not need to do a course again. You cannot work in the industry after an expiration date but you still can go to Service NSW and order your card.
If you don’t remember when your competency card expires, you can check it on L&GNSW portal in the section “Manage RSA/RCG Competency Card“.
If you have recently moved to NSW and hold a competency card issued in another state, please see Online NSW RSA Bridging course.
An RSA Interim certificate is valid for 90 days after which you must use an RSA competency card to work in the liquor industry.
Students should apply for an RSA competency card by themselves in the Service NSW centre after completing a course successfully and receiving an interim certificate. Note: no extra cost applies for ordering the competency card.
Travel Australia Plastic Card which allows working in the hospitality industry involving the sale and service of alcohol in SA, WA, NT, ACT, TAS, QLD.
RSA competency card is valid for 5 years after that a refreshment is required.
This course supersedes and is equivalent to the SITHFAB002 qualification.
Customer Service Training is ideal for anyone seeking to work in roles that involve direct interaction with customers across hospitality, retail, healthcare, business or other service-based industries.
The Customer Service Course should be undertaken if you have never completed nationally recognised customer service training before or wish to strengthen your communication and service delivery skills. This training covers SITXCCS014 – Provide Service to Customers.
On successful completion of your course, you will receive a Statement of Attainment for SITXCCS014 – Provide Service to Customers issued by Edway Training Pty Ltd (RTO No 91401).
The course is delivered fully online and begins with interactive learning modules designed to build practical workplace skills. Throughout the training you will learn how to communicate effectively with customers, identify and respond to customer needs, manage complaints professionally, resolve conflict situations, and apply workplace policies and procedures to deliver consistent service.
A short final assessment must be successfully completed to demonstrate your understanding of customer service principles and workplace expectations.
Your Statement of Attainment is issued once all requirements are met and your USI is verified.
Customer service qualifications are nationally recognised and do not expire, however employers may require evidence of recent training depending on workplace policies or industry standards.
This course provides the essential skills required to deliver professional, confident and customer-focused service in any workplace environment.
Course details
What will you receive
Upon successful completion of the course participants will receive:
NSW RSA Interim Certificate
Statement of Attainment
Statement of Attainment – SITXCCS014 (Provide Service to Customers)
To receive L&G NSW RSA competency card, you will need to:
Complete the course successfully and receive an NSW RSA interim certificate
Take your RSA interim certificate and 100 points of identification (see details on the back side of the certificate)
Visit the closest Service NSW centre to order your competency card
The competency card will be posted to you within 4 weeks
You can also access your digital licence.
What you will learn
RSA Topics: Alcohol facts, harm minimisation strategies, refusal of service, underage drinking, packaged liquor, functions, industry responsibilities.
Customer Service Topics:
Communicate effectively with customers, Identify and meet customer needs, Respond to feedback and complaints constructively, Manage conflict in a service environment, Use verbal and non-verbal communication effectively, Work in a team to deliver consistent service, Apply workplace policies and procedures
Courses consist of PowerPoint presentations, class activities, videos and assessments.
Travel Australia Card
The Travel Australia plastic card enables individuals to work in the hospitality industry, specifically in positions related to the sale and service of alcohol, when traveling across states SA, WA, NT, ACT, QLD and TAS.
The fees for obtaining a Travel Australia card are:
Travel Australia Plastic Card (valid for SA, WA, NT, ACT, TAS, QLD): $25.00
To order your Travel Australia card, simply select your preferred option from the Available Add-Ons section during the online booking process.
Course requirements
Attendance
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
LLND (Language, Literacy, Numeracy and Digital)
It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.
From 1/7/25, all students must complete a basic LLND (Language, Literacy, Numeracy and Digital) test before enrolment. This ensures you can understand the course content and get the right support during training.
All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.
For further information on student support services please refer to the Student Handbook.
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card).Please note only an international passport is accepted as a non-Australian document.IMPORTANT: Student ID (eg university or college) are NOT accepted as a valid form of ID.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D
Payment
To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.
RSA & Customer Service Courses – Sydney
Save time and money with the combo course!
Responsible Service of Alcohol (RSA) – SITHFAB021
The RSA course is designed to provide participants with the skills and knowledge necessary to contribute to a safe and enjoyable environment in licensed premises where alcohol is served and sold. It is required for all licensees and managers, crowd controllers, RSA marshals, volunteers as well as service, security and promotional staff who are selling, offering or serving liquor in establishments with general, on-premises, late night and packaged liquor licences.
Provide Service to Customers – SITXCCS014
The Customer Service Course equips learners with the essential communication and problem-solving skills required to deliver high-quality customer service in any workplace.
This course is ideal for individuals working in retail, hospitality, health care, business, or any customer-facing environment where service excellence is key to organisational success. Training is completed fully online and includes interactive learning materials followed by a short final assessment to confirm understanding of customer service principles and workplace procedures.
Approved Training
Training.gov.au - RSA Course Details
Training.gov.au - Customer Service Course Details
Edway Training is approved by L&GNSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
Our RSA training courses are delivered and statements of attainment with unit of competency SITHFAB021 “Provide Responsible Service of Alcohol” are issued by Edway Training Pty Ltd (RTO No 91401).
The unit of competency SITHFAB021 is recognised in every state in Australia.
If you are travelling between states SA, WA, NT, ACT, QLD or TAS our Travel Australia plastic card will allow you to work in the hospitality industry involving the sale and service of alcohol.
To order a Travel Australia card, please choose your preferred option in the Available Add-Ons section when completing an online booking.
RSA and Customer Service Course Information
RSA course should be undertaken only if you have never done this course before or your competency card expired more than 28 days ago. If you have a valid RSA competency card or it has expired recently, you need to do a L&GNSW online refresher course.
If you did RSA course but didn’t order a competency card and your RSA interim certificate is expired, you do not need to do a course again. You cannot work in the industry after an expiration date but you still can go to Service NSW and order your card.
If you don’t remember when your competency card expires, you can check it on L&GNSW portal in the section “Manage RSA/RCG Competency Card“.
If you have recently moved to NSW and hold a competency card issued in another state, please see Online NSW RSA Bridging course.
An RSA Interim certificate is valid for 90 days after which you must use an RSA competency card to work in the liquor industry.
Students should apply for an RSA competency card by themselves in the Service NSW centre after completing a course successfully and receiving an interim certificate. Note: no extra cost applies for ordering the competency card.
Travel Australia Plastic Card which allows working in the hospitality industry involving the sale and service of alcohol in SA, WA, NT, ACT, TAS, QLD.
RSA competency card is valid for 5 years after that a refreshment is required.
This course supersedes and is equivalent to the SITHFAB002 qualification.
Customer Service Training is ideal for anyone seeking to work in roles that involve direct interaction with customers across hospitality, retail, healthcare, business or other service-based industries.
The Customer Service Course should be undertaken if you have never completed nationally recognised customer service training before or wish to strengthen your communication and service delivery skills. This training covers SITXCCS014 – Provide Service to Customers.
On successful completion of your course, you will receive a Statement of Attainment for SITXCCS014 – Provide Service to Customers issued by Edway Training Pty Ltd (RTO No 91401).
The course is delivered fully online and begins with interactive learning modules designed to build practical workplace skills. Throughout the training you will learn how to communicate effectively with customers, identify and respond to customer needs, manage complaints professionally, resolve conflict situations, and apply workplace policies and procedures to deliver consistent service.
A short final assessment must be successfully completed to demonstrate your understanding of customer service principles and workplace expectations.
Your Statement of Attainment is issued once all requirements are met and your USI is verified.
Customer service qualifications are nationally recognised and do not expire, however employers may require evidence of recent training depending on workplace policies or industry standards.
This course provides the essential skills required to deliver professional, confident and customer-focused service in any workplace environment.
Course details
What will you receive
Upon successful completion of the course participants will receive:
NSW RSA Interim Certificate
Statement of Attainment
Statement of Attainment – SITXCCS014 (Provide Service to Customers)
To receive L&G NSW RSA competency card, you will need to:
Complete the course successfully and receive an NSW RSA interim certificate
Take your RSA interim certificate and 100 points of identification (see details on the back side of the certificate)
Visit the closest Service NSW centre to order your competency card
The competency card will be posted to you within 4 weeks
You can also access your digital licence.
What you will learn
RSA Topics: Alcohol facts, harm minimisation strategies, refusal of service, underage drinking, packaged liquor, functions, industry responsibilities.
Customer Service Topics:
Communicate effectively with customers, Identify and meet customer needs, Respond to feedback and complaints constructively, Manage conflict in a service environment, Use verbal and non-verbal communication effectively, Work in a team to deliver consistent service, Apply workplace policies and procedures
Courses consist of PowerPoint presentations, class activities, videos and assessments.
Travel Australia Card
The Travel Australia plastic card enables individuals to work in the hospitality industry, specifically in positions related to the sale and service of alcohol, when traveling across states SA, WA, NT, ACT, QLD and TAS.
The fees for obtaining a Travel Australia card are:
Travel Australia Plastic Card (valid for SA, WA, NT, ACT, TAS, QLD): $25.00
To order your Travel Australia card, simply select your preferred option from the Available Add-Ons section during the online booking process.
Course requirements
Attendance
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
LLND (Language, Literacy, Numeracy and Digital)
It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.
From 1/7/25, all students must complete a basic LLND (Language, Literacy, Numeracy and Digital) test before enrolment. This ensures you can understand the course content and get the right support during training.
All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.
For further information on student support services please refer to the Student Handbook.
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card).Please note only an international passport is accepted as a non-Australian document.IMPORTANT: Student ID (eg university or college) are NOT accepted as a valid form of ID.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D
Payment
To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.
Book now
02 9357 6544
Payment: Visa, Mastercard, afterpay
Payment: Visa, Mastercard, afterpay
Course Code: SITHFAB021, SITXCCS014
Duration:
1 days
Darlinghurst NSW 2010
Locations Sydney:
Location Sydney:
Level
Location Sydney:
Level
Location Melbourne:
Level
Locations Melbourne:
Darlinghurst NSW 2010
Locations Melbourne:
Level
Quizzes
Location Melbourne:
Course Information
Course Information
Visa, Mastercard, afterpay
Instructors
Course Code: SITHFAB021, SITXCCS014
Duration:
1 days
Level
Locations Sydney:
Location Sydney:
Darlinghurst NSW 2010
Location Sydney:
Seven Hills NSW 2147
Location Melbourne:
Mona Vale NSW 2103
Locations Melbourne:
Level
Locations Melbourne:
Location Melbourne:
Location Melbourne:
