RCG Course Sydney

Provide Responsible Gambling Services training (also known as NSW RCG course) is designed to qualify gambling industry employees to promote safety in an establishment where gambling occurs. It provides the basic details of working in a gambling environment and how to anticipate and prevent problems.

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Provide Responsible Gambling Services

Training.gov.au - Course Details

RCG training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401).

Edway Training is approved by L&GNSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.

RCG Course Information

RCG training is required for all licensees and staff whose job responsibilities are related to gaming machines and gambling process.

• RCG course should be undertaken only if you have never done this course before or your competency card expired more than 28 days ago. If you have a valid RCG competency card or it has expired recently, you need to do a L&GNSW online refresher course.

• On successful completion of your RCG course, L&GNSW will send you the link and log-in details to complete the mandatory L&GNSW online RCG assessment.

• The assessment comprises of 30 multiple choice, True/False and scenario-based questions. You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.

• An RCG Interim certificate is valid for 90 days after which you must use an RCG competency card to work in the industry.

• Students should apply for a RCG competency card by themselves in Service NSW centre after completing a course successfully and receiving an interim certificate.

• RCG competency cards are valid for 5 years. After that a refreshment is required.

• This course supersedes and is equivalent to SITHGAM001 qualification.

Course details

What will you receive

Upon successful completion of the course participants will receive:

• Liquor & Gaming NSW RCG Interim Certificate.

• National RCG Statement of Attainment (recognised as an RCG qualification in the NT, WA, SA, QLD and Tasmania).

What you will learn

RCG training covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes, strategies for preventing underage gambling, importance of advising patrons of assistance available to problem gamblers, implementation of House Policies and industry codes of practice, understanding duty of care, alcohol and gambling.

RCG training course consists of PowerPoint presentation, class activities, videos and a final assessment.

Travel Australia Card

To receive your competency card, you will need to:

• Complete the course successfully, complete the L&GNSW RCG assessment and receive an NSW RCG interim certificate

• Take your RCG interim certificate and 100 points of identification (see details on the back side of the certificate)

• Visit the closest Service NSW centre to order your competency card

• The competency card will be posted to you within 4 weeks

• You can also access your digital license

Course requirements

Attendance

Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.

ENTRY TO THE COURSE WILL BE REFUSED

if participants arrive 15 minutes after the scheduled starting time.

LLN (Language, Literacy and Numeracy)

It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.

From 1/7/25, all students must complete a basic LLN (Language, Literacy, and Numeracy) test before enrolment. This ensures you can understand the course content and get the right support during training.

To complete the test, click the Pre-reg LLN button at the top of the page.

All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.

For further information on student support services please refer to the Student Handbook.

Identification

Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card).Please note only an international passport is accepted as a non-Australian document. IMPORTANT: Student ID (eg university or college) are NOT accepted as a valid form of ID.

STATEMENT OF ATTAINMENT WILL NOT BE ISSUED

if participants do not provide a valid form of I.D

Unique Student Identifier (USI)

All participants MUST provide their USI.If you do not have a USI, please create one here

STATEMENT OF ATTAINMENT WILL NOT BE ISSUED 

if a participant does not provide a valid USI.

Payment

To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.