Provide Service to Customers Online Course

Provide Service to Customers training equips learners with the essential communication and problem-solving skills required to deliver high-quality customer service in a variety of settings.

This course is ideal for those working in retail, hospitality, health care, business, or any customer-facing environment where service excellence is key to organisational success.

Provide Service to Customers Online Course

Training.gov.au - Course Details

Provide Service to Customers training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401).

By completing this course, learners will gain the tools to act confidently in customer service roles, improve client relationships, and handle challenging interactions professionally.

Course details

What you will receive

• Nationally recognised Statement of Attainment

• Access to all course materials and activities

• A practical toolkit for handling customer service challenges

• Skills applicable across industries and roles

What you will learn

• Communicate effectively with internal and external customers

• Identify customer needs and deliver service that meets or exceeds expectations

• Respond to customer feedback and complaints constructively

• Manage conflict in a customer service context

• Work in a team to provide consistent service

• Use verbal and non-verbal communication to enhance service delivery

• Apply organisational procedures and policies in customer interactions

  
  

Course requirements

LLN (Language, Literacy and Numeracy)

It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.

From 1/7/25, all students must complete a basic LLN (Language, Literacy, and Numeracy) test before enrolment. This ensures you can understand the course content and get the right support during training.

To complete the test, click the Pre-reg LLN button at the top of the page.

All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.

For further information on student support services please refer to the Student Handbook.

Identification

Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card).

STATEMENT OF ATTAINMENT WILL NOT BE ISSUED

if participants do not provide a valid form of I.D.

Payment

To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.