Scope

Applies to all individuals enrolled in fee-paying courses at Edway Training, including face-to-face and online courses.

General Conditions

• Refund requests must be made in writing with supporting documentation, if applicable.

• Refunds are issued via the original payment method unless otherwise agreed.

• All refunds are processed within 5-10 business days.

• A $10 administration fee applies to all refunds unless Edway Training cancels the course.

• Refunds are not transferable to other individuals.

Refund Scenarios and Conditions

1. Withdrawal Before Course Start

• More than 48 hours prior: full refund minus $10 admin fee.

• Less than 48 but more than 24 hours prior course start – 50% of the course cost

• No refund less than 24 hours prior course o No show: no refund.

• No refund if person choose wrong training facility

2. LLN Ineligibility or Prerequisite Non-Compliance

• Failed LLN test after payment: 50% refund.

• Course prerequisites not met: no refund.

3. Special Circumstances (e.g., medical, compassionate grounds)

• May be eligible for a partial or full refund.

• Supporting evidence required.

4. Edway Training Course Cancellation

• Full refund or option to reschedule. No liability for additional costs incurred by students.

5. Misconduct, Late Arrival, or Disqualification

• No refund if student is removed for disorderly conduct, intoxication, arriving more than 15 minutes late, or breach of conditions.

Rescheduling Conditions

• More than 48 hours’ notice: free reschedule.

• Less than 48 but more than 24 hours’ notice - $20.00 admin fees applied

• Insufficient ID/late arrival 25% of the course cost

• Day-of reschedule or second reschedule -full course fee charged.

• ​No fee if reschedule is due to documented exceptional circumstances.

Online Courses