top of page

Policies

Guest Speaker

Need advice?

Need any advice?

Access your booking of any test with our LLN Test and get expert advice to choose the right course for your goals.

Need advice

Student Support Policy and Procedure

Policy Objective

To ensure that all students are supported before, during, and after training through tailored educational and wellbeing support that enables achievement of learning outcomes. This policy supports Outcome Standards 2.4 (Support), 2.5 (Inclusion), and 2.6 (Wellbeing) under the 2025 Standards for RTOs.

Scope

Applies to all Edway Training students, staff, and contractors. It applies across all delivery modes (inperson and online).

Responsibility

The Director and Compliance Manager oversee implementation. Trainers/Assessors are responsible for identifying support needs and referring students to appropriate services. All staff contribute to providing a supportive environment.

Policy Commitments

  • Students will complete a pre-training ACSF diagnostic to identify LLN and support needs.
  • Learners will be supported through reasonable adjustments and individualised strategies.
  • Staff will refer students to appropriate internal or external supports, based on need.
  • Online and in-person students will receive equal access to academic, and wellbeing supports.
  • All students will be treated with dignity, respect, and in accordance with principles of access and equity.

Student Support Procedures

1. Student Support Officers
  • Identified personnel are the first point of contact for support needs.
  • Officers are accessible via reception or direct contact during business hours.
  • Contact:
2. Identifying and Meeting Support Needs
  • Needs identified through pre-enrolment LLN screening, self-disclosure, trainer observation, or student request.
  • If barriers are detected (e.g. disability, personal distress, academic difficulty), a tailored support plan is created.
  • Referrals may include academic assistance, LLN support, counselling, housing services, or disability assistance.
​
3. Principles of Access, Equity, and Inclusion
  • All students receive fair treatment regardless of age, gender, disability, culture, or background.
  • Recruitment and enrolment practices are non-discriminatory.
  • Reasonable adjustments are available and documented.
  • Campus facilities are maintained with access in mind.

4. Academic Support
  • Students may receive coaching, plan adjustments, assessment extensions, or study skills assistance.
  • Where students are at risk of non-completion, an academic intervention plan is developed with the trainer.

5. Personal or Social Support
  • Support Officers offer guidance or referral regarding mental health, family issues, or housing.
  • All referrals are made free of charge, but external service fees (if any) are paid by the student.

6. Reasonable Adjustment
  • May include assistive technology, alternative assessment formats, or extra time.
  • Trainers must document all adjustments and retain records on student files.
  • Adjustments must maintain assessment integrity and be negotiated as early as possible.

​7. Online and On-Campus Equity
  • All students receive the same access to resources and support regardless of delivery mode.
  • Print copies can be provided for students with limited digital access.
     
​8. Continuous Improvement
  • Support processes are reviewed via feedback, complaints, and student outcomes.
  • Trends in support needs are monitored and addressed in staff PD and service planning.

Associated Documents

  • Language, Literacy, Numeracy & Digital Policy and Procedure
  • Complaints and Appeals Policy and Procedure
  • Complaints and Appeals Flow Chart
  • ​Complaints and Assessment Appeals Form

Review and Improvement

​This policy is reviewed biennially or as required to ensure alignment with Outcome Standards, legislative changes, and organisational best practice.
bottom of page