Book Now

RCG Sydney


Responsible Conduct of Gaming (RCG)

Responsible Conduct of Gaming (RCG) certification qualifies gambling industry employees to promote safety in an establishment where gambling occurs. The course covers the basic details of working in a gambling environment and how to anticipate and prevent problems. Graduates of this course are eligible to work at any establishment where gambling is present.

Course Overview

Course: Provide Responsible Gambling Services SITHGAM201

At an RCG course you will learn how to identify the potentially negative issues associated with gambling addictions among venue patrons. The courses are given by qualified trainers with professional industry experience and include group discussion and assessment.

Participants complete exercises designed to promote a safe atmosphere for both their colleagues and clients. Some course elements relate to students’ personal beliefs and attitudes to gambling, to cover any potential issues arising from your perspective about the topic.

RCG training course covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, how gaming laws affect employees of licensed premises, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes, strategies for preventing underage gambling, importance of advising patrons of assistance available to problem gamblers, implementation of House Policies and industry codes of practice, understanding duty of care, alcohol and gambling, appreciating the benefits of conducting gaming in a responsible manner, about the industry, legislation and employer expectations.

Training Provider

Responsible Conduct of Gaming (RCG) training course is delivered and certificates are issued by Ton Ton Song Pty Ltd T/A Coffee School (RTO No 91614).

Tong Ton Song Pty Ltd T/A Coffee School is approved by NSW Office of Liquor, Gaming and Racing (OLGR) and accredited by Australian Skills and Quality Authority (ASQA) to deliver this training course.

Course Outcome

Upon successful completion of the course, participants will receive:

  • NSW OLGR Interim Certificate (it’s valid for 90 days and allows to work immediately)
  • Photo Competency Card (which can be obtained through Service NSW centre)

For more information about Competency Cards, refer to the OLGR website.

Course Requirements

1. Identification. Participants must provide one form of valid I.D. (e.g. passport, driver’s licence, proof of age card, student card).

INTERIM CERTIFICATE WILL NOT BE ISSUED if participants do not provide a valid form of I.D.

2. Attendance. Participants should arrive 10-15 minutes prior the start of the course to complete necessary registration paperwork.

ENTRY TO THE COURSE WILL BE REFUSED if participantS arrives 20 minutes after the starting time.

3. Basic understanding of English language. To complete the course assessments, the basic understanding of reading and writing English is required.

The trainer reserves the right to refuse entry to the class based on the outcome of the Language, Literacy and Numeracy test which is available to all participants.

Course Duration

6 Hours plus breaks

Course Cost

Prepaid only $100.00 (Terms & Conditions apply)

Office Locations

SYDNEY – KINGS CROSS Level 1, 100 William Street, Sydney NSW 2000

SYDNEY – CENTRAL 787 George Street Haymarket NSW 2000

LIVERPOOL Level 1, 61 Scott Street, Liverpool NSW 2170

Check Map, Public Transport and Parking information

How to Make a Booking

To book a course, click on your preferred date and location from the calendar. Then complete the online registration form on the following page.

Once your details are submitted, you will receive confirmation of your booking via email.



Other Courses in NSW

Latest News & Articles