Advanced RCG Sydney

The Advanced Responsible Conduct of Gambling (ARCG) training is required for roles with greater gambling-related harm minimisation responsibilities, such as gambling floor managers and supervisors in hotels and clubs, hotel licensees and club secretaries.

Combine and Save!

ARCG & Licensee Courses – Save $20 when you bundle! Get an exclusive discount by purchasing the ARCG and Licensee courses together as a combo. Click this link here to book now.

Advanced Responsible Conduct of Gambling (ARCG)

This course is designed to give the senior staff of gambling venues the advanced knowledge, confidence and practical skills required to interact with patrons, particularly in high-intensity situations effectively, and the leadership skills required to competently guide and support other staff in creating a safe gambling environment.

Edway Training is approved by L&G NSW to deliver an Advanced Responsible Conduct of Gambling (ARCG) training course.

Advanced RCG Course Information

• Advanced RCG is an additional course recommended for those holding senior roles with greater harm minimisation responsibilities, including:

  • Licensees of a full hotel licence

  • Secretaries of a registered club

  • Gambling floor managers and supervisors

  • Anyone holding an RCG competency card wishing to complete this course for career progression

• In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024.

• Competency cards can be replaced online via Service NSW. For more information, visit Service NSW Replace an RSA or RCG competency card webpage.

Course details

What will you receive

Upon successful completion of the course participants will receive:

• Certificate of Completion

• Advanced RCG endorsement can be added to your Competency Card

What you will learn

Advanced RCG training covers responsible gaming related topics, such as Anticipating and managing high-intensity situations using advanced interpersonal skills, Managing high-intensity situations involving angry and distressed patrons, and concerned family members, Leading a culture of proactive gambling harm minimisation and Responsible conduct of gambling in practice.

Advanced RCG training course consists of PowerPoint Presentation, Videos, Scenario Based Role Plays, Q&A session, Roleplays, Group Activities.

RCG training course consists of PowerPoint presentation, class activities, videos and a final assessment.

Competency Card

If you wish to add your ARCG endorsement to your physical competency card, you will need to pay the cost of re-issuing the card. Refer to the Fee Schedule.

If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.

To add the ARCG endorsement to your competency card, visit the competency card self-service portal to manage your competency card online.

Course requirements

Attendance

Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.

ENTRY TO THE COURSE WILL BE REFUSED

if participants arrive 15 minutes after the scheduled starting time.

LLN (Language, Literacy and Numeracy)

It is a requirement that all students must have basic English reading, writing, and understanding skills. Interpreters are not allowed for most courses.

From 1/7/25, all students must complete a basic LLN (Language, Literacy, and Numeracy) test before enrolment. This ensures you can understand the course content and get the right support during training.

To complete the test, click the Pre-reg LLN button at the top of the page.

All students enrolling in an Edway Training course are required to complete a Language, Literacy, Numeracy, and Digital (LLND) skills assessment as part of their student profile. This ensures they have the necessary skills to perform basic calculations, and to read, write, and communicate effectively in English, enabling them to successfully participate in the training and assessment process.

For further information on student support services please refer to the Student Handbook.

Identification

Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card).Please note only an international passport is accepted as a non-Australian document.IMPORTANT: Student ID (eg university or college) are NOT accepted as a valid form of ID.

STATEMENT OF ATTAINMENT WILL NOT BE ISSUED

if participants do not provide a valid form of I.D

Current Standard RCG

Participants must hold current Standard RCG competency.Statement of the Attainment of SITHGAM022 - Provide responsible gambling services qualification or the plastic RCG Competency Card must be presented on the training day as proof of competency.

ENTRY TO THE COURSE WILL BE REFUSED

if participant DOES NOT present current Standard RCG competency.

Payment

To secure your course booking, payment is required at the time of registration. You can conveniently pay online using a credit card, Afterpay, or request an invoice.